Day 9 – Knowledge and Library Services Value and Impact

The collection of value and impact feedback by UKHSA Knowledge and Library Services (KLS) holds significant importance in evaluating our effectiveness and importance within our organisation. This valuable feedback assists us in identify areas for improvement, evaluating the relevance of current services, and shaping upcoming initiatives to more precisely address the requirements of our stakeholders. Ultimately, the process of gathering value and impact feedback empowers us to adapt and evolve, ensuring our continued responsiveness to the needs of UKHSA staff.

5 ways using Knowledge & Library Services can make your (professional) life better

  1. Makes you more confident
  2. Makes you smarter
  3. Saves you time
  4. Increases team capacity
  5. Improves quality of outputs                          

Which of our services are being used?   

  • Literature searching 
  • Evidence briefings
  • Information skills training
  • Document supply
  • Book loan
  • E-resource access
  • Physical space

How are we supporting our stakeholders?

  • Needs analyses/assessments
  • Guidance – local, national & international
  • Incident response
  • Academic publication
  • Development of training
  • PhD support & wider continued professional development


Some examples of the Value and Impact feedback we have received

Document supply supporting training: without access to the document I could not have continued my training. Training leads to competence, and competence leads to expert accomplishment. This is where staff within UKHSA should be aiming for.

Supporting risk assessment through access to appropriate resources: critical to the success of a government risk assessment. [Access to resources] ensured the risk assessment was based on the relevant evidence.

Information skills training giving back time: this has helped develop my skills around EndNote – it will save me time on collating and citing references for work projects, as well as for personal learning. Education and training are a big part of my work […] It will help to be more efficient in elements of my role, cutting down time with being able to store and cite reference material.

Impact on Local Authority Public Health Teams

On a personal level the primary impact has been in terms of reduced stress and provision of resources for this work ourselves. I think library services also provide a very good example on systematic process and rigour, and I think I can use their work as material or basis for training around using evidence, literature reviews etc. It has been crucial on the multiple occasion we’ve used them over the past few months. Evidence is inherently disparate, variable, complex…

I think what they do fundamentally is allow us in LAPH teams to navigate this more easily and efficiently. It has been used directly in our needs assessments, in stakeholder discussions around specific cohorts or health themes, provided leads to evidence around research and evaluation methodologies etc. In more emergent aspects of PH e.g. serious violence/violence against women and girls, I think it’s a particularly valuable service. I think without the service either 1. we would allocate resources to doing this sort of review, probably less adequately and certainly less efficiency, with opportunity costs for other aspects of work or analyses, or 2. we simply wouldn’t have review and used evidence in such a systematic way, with potentially implications for our population (this is the reality of PH resourcing, especially in terms of intelligence).

If you have used a KLS service, look out for a survey in your inbox, and please let us know how we did!


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