Day 1: Introduction to Knowledge Management

Knowledge management is about people and how we work together. It is about communicating, sharing and learning from others and building connections and networks which enable us to learn more and work better. It is about connecting people to the knowledge they need to make decisions and improve their practice.

Knowledge can be explicit (‘know-what’) and may be written down in manuals, procedures, lessons learned and research findings; or tacit (‘know-how’) residing in people’s heads and rooted in individual experience and which requires personal contact and trust to share effectively.

This short animation (4.5 mins) from the Environment Agency succinctly and creatively describes knowledge management and what it means for the way we work.

Knowledge management animation (Environment Agency, 2016)

For more information about our approach to knowledge management, see our knowledge management page:


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